The key to Codelocks Smart Locks
Managing and operating locks has never been easier with C3 Smart. Program locks via your smartphone, generate and send codes for easy access or issue smart RFID cards for alternative entry. Innovatively designed by Codelocks to combine advanced smart technology with the tried and tested benefits of traditional access control hardware.
Refer to FAQ for recommended device compatibility.
Migration Status: The migration has completed successfully. Please visit your App store to download the new C3 Smart App.
Generate NetCodes for all NetCode enabled locks, including Codelocks Smart Locks.
Generate NetCodes for all NetCode enabled locks via our API, including Codelocks Smart Locks.
Manage your Codelocks Smart Locks via our iOS and Android Apps.
Simple access control
Manage and operate Codelocks Smart Locks via your smartphone using the C3 Smart App. Boasting a simple and uncluttered interface, C3 Smart is designed with the user in mind. Easily view, access and edit all your locks from one screen. Unlock your locks with just one tap, or swipe to amend settings and view audit history logs.
NetCode Technology
Generate and send date/time-sensitive NetCodes directly from C3 Smart.
Discover NetCode®
Easy Management
All your locks, clients, settings and notifications in one place. Simple access control.
Tried + Tested
Thousands of Codelocks Smart Locks are out there installed, in use and managed via the App globally.
Say hello to C3 Smart
C3 Smart is the new K3 Connect
The K3 Connect App reached a point where we could no longer maintain it in the way we would like. As a result, Codelocks have built a like-for-like App: C3 Smart.
The new C3 Smart App allows us full control in continuing to manage the App moving forwards. As a valued customer, you'll know that the K3 Connect App provides management, audit and access to Codelocks CL4500 and CL5500 Smart Locks. The App also utilises Codelocks NetCode® technology offering the generation of date/time sensitive access codes. This is not changing!
The new C3 Smart App supports your current smart locks in the same way that K3 Connect does. Aside from Codelocks’ branding, there is no difference when it comes to function and performance.
It's as easy as one, two, three.
Download
Sign In Status
Confirm*
We've migrated all customer data from K3 Connect to the new C3 Smart App.
* You may be asked to confirm your email address. Please follow any prompts provided.
C3 Smart is the new K3 Connect
Maintenance Complete
K3 Connect has migrated to C3 Smart. This means that to continue getting the most out of your Codelocks Smart Locks, you should download the C3 Smart App from the iOS App Store or Google Play. All lock and user information has been migrated to C3 Smart and locks will continue to work as usual.
The Codelocks Connect Portal continues to operate as normal.
Customer API
If you use the Codelocks Customer API and have not yet made the changes to the endpoint paths, please remember to do so! If you have not yet made this change, please contact Customer Services.
Switching over to C3 Smart
We're making the switchover process as easy as possible for our customers - it should take most less than 10 minutes to complete. For those managing a large amount of locks via the K3 Connect App, it may take longer for the C3 Smart App to retrieve your data.
The video below demonstrates how to complete the K3 Connect to C3 Smart migration step-by-step.
Download
You'll first need to download C3 Smart. The C3 Smart App is available to download from the Apple App Store for Apple devices, or Google Play for Android devices.
Sign In
Sign in to C3 Smart, using the same email and password you've been using for K3 Connect. In some cases, a confirmation code will be emailed to your email account.
Confirm
If required, enter the confirmation code into the App. Your lock and user data will be retrieved from the cloud, and you'll be ready to go!
Frequently Asked Questions
Why is there a new App?
Because, we put our customers first. Through no fault of its own, K3 Connect had reached a point where we could no longer maintain it in the way we’d like to. As a result, Codelocks have built a like-for-like App: C3 Smart. This allows us full control in continuing to manage the App moving forwards.
When can I download C3 Smart?
C3 Smart is available on the Apple App Store for Apple devices and Google Play for Android devices.
How is C3 Smart different from K3 Connect?
Aside from Codelocks’ branding and colour palette, there is no difference when it comes C3 Smart; the App functions in the same way as K3 Connect.
What OS is C3 Smart compatible with?
For optimal use, we recommended devices with iOS 12 (released September 2018) onwards and Android OS 12 (released October 2021) onwards.
Does C3 Smart work on an iPad or tablet?
C3 Smart is primarily developed for use on smartphones. Although limited use is possible on some tablets, we recommend that a smartphone is used.
Have you forgotten your password?
To reset your password, select 'Forgot Password' on the C3 Smart App sign in screen and follow the instructions emailed to you. If the password reset email is not appearing in your inbox, please check your spam
What do I need to do?
There are just three simple steps to start the migration:
- Download the C3 Smart App from your devices App Store.
- Sign in to C3 Smart using the same email and password you've been using for K3 Connect. In some cases, a confirmation email may be sent to your email account.
- If required, enter your confirmation code. Once signed in, you will be able to use C3 Smart in the same way that you are used to.
Do I need to register for a new account?
No. You can log in to C3 Smart with the same email and password you've been using for K3 Connect.
Will my NetCodes still work?
Yes. All NetCodes generated prior to the transfer will continue to work for their set duration.
Will my clients and audit data still be there?
Yes. All client and audit data will be transferred across during the migration.
Do I need to re-pair my locks after the transfer?
No. All locks paired with K3 Connect will remain paired with C3 Smart following the transfer.
Can I continue to use K3 Connect instead?
No. The K3 Connect App will only continue to operate up until the point of migration. It's essential to download the C3 Smart App and sign in as outlined above to avoid any loss of data or lock functionality. When accessing Codelocks locks within the old K3 Connect App, a message advising that the feature or lock is no longer supported.
What locks does C3 Smart work with?
C3 Smart is compatible with all current generation Codelocks Smart Locks.
Can I still update lock firmware using C3 Smart?
Yes, you are able to update locks to the most recent firmware version via the C3 Smart App.
Does C3 Smart support NetCode®?
Yes, C3 Smart supports NetCode® technology and the in-App generation of NetCodes.
Does the C3 Smart App charge for NetCode® generation?
No. The C3 Smart does not charge for NetCodes generated within the App.
Does the C3 Smart App support Phone Clients?
Yes. The C3 Smart App supports Phone Clients via invitations within the App or using the Codelocks Connect API.
How do I suspend Clients in C3 Smart?
The process of suspending or restoring Clients in C3 Smart, along with all other functions, has not changed. Aside from Codelocks' branding and colour palette, there is no difference between C3 Smart and its predecessor, K3 Connect.
How do I pair locks on the C3 Smart App?
This process, along with all other user processes has not changed and will function in the same way as the K3 Connect app.
Will I need to make changes to my Codelocks Connect Portal account?
No. Your Codelocks Connect Portal account will not be affected by the migration.
I have a WiFi Gateway. Will it be transferred across with the rest of my account data?
Yes. WiFi Gateways that are currently set up and connected to locks will be migrated as part of the data transfer.
Does the C3 Smart migration affect my API Integration?
Yes. There will be changes required to the file paths of your integrations to utilise the new Connect API v2 endpoints. Work has been undertaken to ensure backwards compatibility so all parameters remain the same.
As an API customer, what will happen if I don't migrate?
The old API is no longer supported and you will experience service degradation. If you have not already migrated, please contact Customer Services.
Who's responsible for storing my data after the transfer is complete?
Codelocks is responsible for storing C3 Smart user data. For more information on how we collect, store and use data, read our full Privacy Policy.
As the App is new, have the Terms of Service changed?
Yes, the Terms of Service has been updated. You can view these here, or in-App in Settings > Legal Info.
Can't find your question?
Our support website contains a wealth of information including how to program your smart lock directly via the keypad. Our support team are available Monday to Friday.
Contact Codelocks Support